| Back Orders Although we aim to hold stock of all items, we are sometimes caught out by demand. Where your item is out of stock, you will be notified immediately with an expected delivery date. You can choose to wait for your item or cancel your order. In the event of other products on your order being in stock, you will have the choice of cancelling the entire order or just the back ordered items. |
| Tax Charges All products on this site include 15 % UK VAT where applicable (NB. Baby Clothing & Grobags are VAT Exempt) |
| Credit Card Security Please be confident that we operate secure handling methods for all credit card payments. We view this as an essential element of online shopping, to protect us both. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We want you to be happy with your purchase and the service you have received. Should you have any concerns, complaints or suggestions then please contact us. Products are covered under manufacturers warranty from between 6 months - 2 years dependent upon manufacturer and item. Should you encounter a fault with your product then please contact us and we can discuss the appropriate options. Please see our Returns Policy for non faulty items. |
| Privacy Policy We store your personal information in a secure database. This information includes order details, contact information & payment information. We do not share this information with any third parties. The only contact you will receive from us will be directly related to your order(s) / enquiry. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
| Returns Policy Order Cancellation As the majority of our orders are despatched the same day, it is not always possible to cancel the items before they are sent. In the first instance you should contact our customer service team via email or phone. If the item has not been despatched the order will be cancelled and your payment refunded. If the goods have already been despatched then you must follow our returns procedure. Product Returns In accordance with the distance selling regulations, we will accept all purchases back within 14 days of delivery. Goods must be returned unused with original packaging, in a saleable condition. Please enclose a brief reason for your return along with your order reference, name & address and send to: Product Returns, Along Came Baby Ltd, Unit A, Bryn Business Centre, Bryn Lane, Wrexham Industrial Estate, Wrexham, LL13 9UT Upon receipt of goods we will inspect item(s) and process your refund within 48 hours where possible. We will not refund any postal costs. In the rare case that your product is delivered faulty / becomes faulty within 14 days of delivery, please contact us for advice before returning product(s). We advise that you return items using a traceable method, recorded delivery or courier tracking as we cannot be responsible for lost parcels. |
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Company Registered No 5739839
01978 661 477
